Terms and conditions

Cancellation Policy

If you are unable to attend the course or conference you are booked on, you may substitute, by prior arrangement and after notifying us via email (rkconnect@rklt.co.uk), someone else from your organisation on one occasion.  Please note that some of our courses or events require the completion of pre-course work, in these cases it may not be possible for someone else to attend in your absence.  Please contact us if you would like to discuss substituting your place.

 If you are unable to attend, and not in a position to substitute your place to another person then the following charges will apply:

  • Over 4 weeks before the start date: a full refund is available
  • 3-1 weeks before the start date: 50% of the fee is charged
  • Less than 1 week before the start date or non-attendance: 100% of the fee is charged.

Please do not hesitate to contact us if you would like to discuss the cancellation of your course place.

Cancellation by Red Kite Connect
  • If Red Kite Connect cancels or postpones the course, participants will be offered a full refund or the option to reschedule.
  • Red Kite Connect will provide as much notice as possible if a cancellation is necessary, this will usually be at least 14 days but this may not be possible in extenuating circumstances.
  • Courses may require a minimum number of participants. If this minimum isn’t met, the course will not be viable, and you will be offered a full refund or an alternative date.

Please remember that the Red Kite Connect is part of Red Kite Learning Trust, a registered charitable company and these circumstances will have a significant impact on our work. We're extremely grateful for your continued support and look forward to meeting your future training requirements.

Course Provisions
  • Accommodation and travel are the responsibility of the candidate.
  • Lunch is provided on all full day courses unless otherwise stated. Please let us know about any dietary requirements at the point of booking or at least three days before the course commences.

If you have any further questions about our cancellation policy, please contact us on 01423 535 646 or email rkconnect@rklt.co.uk.